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Japanese
Effective Customer Communication
This course focuses on building professional, empathetic communication across email, chat, phone, and in-person support. Topics include tone of voice, active listening, message clarity, and de-escalation. Learners practice crafting responses for complaints, feedback, and inquiries. The course also explores scripts and templates to boost speed and consistency in communication. Perfect for customer service reps, support teams, and small business owners, it ensures smoother interactions that strengthen trust and satisfaction.
Description
Clear and empathetic communication builds trust, reduces churn, and boosts satisfaction. This course helps customer support teams, marketers, and sales reps master the art of communicating effectively with customers — across emails, chats, calls, and in-person interactions. You’ll start by learning the key principles of excellent customer communication: clarity, tone, responsiveness, and emotional intelligence. You’ll explore frameworks for handling questions, concerns, and feedback in a way that keeps customers calm, satisfied, and loyal. Through real examples and role-play scripts, you’ll learn how to defuse tense situations, manage difficult conversations, and escalate issues with professionalism. You'll also explore common mistakes to avoid — from technical jargon to passive-aggressive language — and how to replace them with confident, customer-friendly phrasing. Specific modules cover writing effective support emails, handling live chat, managing negative reviews, and closing conversations on a positive note. Templates and checklists are provided for each channel. You’ll also explore internal communication — how to hand off cases, update CRMs, and work with product or tech teams to ensure consistency and resolution. By the end of the course, you’ll communicate with empathy, clarity, and impact — whether handling complaints, offering support, or nurturing leads. Your customers will feel heard, understood, and valued — and that leads to lasting relationships.
Reviews
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Akari Ito
Excellent Course
細部にまでこだわりが感じられます。最高の製品です。
Minato Suzuki
Excellent Course
信頼性が高く、とても使いやすいです。
Shiori Tanaka
Excellent Course
素晴らしい製品です！これなしでは考えられません。
Aoi Yamamoto
Excellent Course
質が高く、効果も迅速でした。非常に満足しています。
Haruto Kudo
Excellent Course
この製品は本当に期待以上でした。毎日が楽になりました。